Frequently Ask Questions
Packing or delivery crews are bound by law to not undertake any installation of electrical fittings. However, upon request from our Relocation Department laundry appliances such as washing and drying machines, dishwashers, etc can be installed by a hired professional provided there are sufficient plumbing, drainage and electrical points in their vicinity.
We will remove satellite dishes if they can be safely accessed. In our Relocation services section we also offer satellite installation by qualified engineers upon request.
Many people book into local hotels or temporary accommodation for either all or part of the packing process. Some prefer to stay at home until loading day, although this is not advisable since packing normally must be finalized the day before loading due to time restrictions with customs. Movers&Packers takes your comfort into consideration and we will try and make your move run as smoothly and comfortably as possible. We may therefore leave certain areas to be packed on the last day such as bedrooms thus enabling you the comfort of a good night’s sleep. These aspects should be discussed prior to the packing process (preferably during the pre move survey).
You can arrange to keep all the items you wish not to be packed in one room if possible. If this is not viable, the use of sticky post it notes can prove very useful in assisting our packing crew. This process is very important and also enables the packing process to take place without delays. Our move coordinator will be happy to assist you with proper indications on packing day.
This depends on the volume of items to be packed and items that require special packing. Generally we don’t recommend having too many packers in your home at once, as this may be a very overwhelming experience. Every item we pack needs special care and attention, we call this packing art. We ensure all your items are professionally packed always taking their safe arrival into account. The packing duration can be estimated by the end of your pre-move survey and is mentioned in our quotation.
The packing crew usually delivers packing materials on the first day of your move. However, if you require any materials i.e. cartons for packing your own personal items this can be arranged either via your move manager or the surveyor. It is best if this is requested during the pre move survey.
It is advisable that you book your removal a minimum of 1-2 weeks before packing commences. In the busier months such as that of the summer it would be advisable to book your removal 2-4 weeks prior thus enabling you to achieve your precise required packing dates.
In most cases you can pack your items. In some countries (e.g. parts of the USA) this is not permitted. You must inform us at the time of survey of this request and we will happily guide you and if applicable provide you with the necessary packing material and also give you an insight on what items are to be placed in each box as well as helpful packing techniques. Please note that any items packed by you are not covered by the removals insurance in case of damages occurring. In this case it is wise to leave any delicate or fragile items to our professional packing crews.
A lot of organization is needed for the smooth and timely performance of your move. It will be wise to immediately notify your move manager since it may cause a change in the price and may also require a change in the size of the truck or container.
